RRD (RR Donnelley) is a century-old, Fortune 500 U.S.-based printing enterprise. Its primary business operations include books, magazines, labels, digital printing, and packaging. With over ten factories in China, RRD is dedicated to delivering comprehensive printing and packaging solutions to its clients.
To enhance the profitability of RRD's factories in China, the company pursued opportunities for business transformation while simultaneously launching comprehensive cost-saving and efficiency improvement initiatives. These efforts focused on boosting production efficiency, reducing quality-related costs, and continuously optimizing management practices.
Key business processes were optimized and reengineered, leading to the establishment of lean quality management and supply chain systems. A lean production ultra-low-cost control system was introduced, significantly reducing annual quality loss costs by over 3 million RMB. Annual per capita output increased by nearly 40%, and production costs were notably reduced. Key performance indicators such as on-time delivery rates, customer complaint rates, and customer satisfaction showed substantial improvement.
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