Yutong is a large-scale and well-established packaging group. Suzhou Yutong provides high-end product services, catering to clients in industries such as premium food, cosmetics, and electronics. The company's product portfolio includes high-end gift boxes, color boxes, and paper-plastic trays.
Over the past two decades, the Yutong Group has grown into a leading enterprise in the packaging industry. However, the rapid business expansion at Suzhou Yutong has revealed weaknesses in its management foundation. The company faces annual quality-related losses exceeding 8 million RMB, with frequent quality issues severely affecting production efficiency and the pace of new client onboarding. These challenges have ultimately reduced the company’s profitability.
The quality department underwent optimization, reducing headcount by over 60 staff members. Annual quality-related losses decreased by more than 4 million RMB, while customer complaint rates dropped by 60%. The first-pass success rate of new product sampling improved to 95%, and revenue from new clients now accounts for 35% of total revenue.
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