Shanghai Liba Electronics Technology specializes in manufacturing plastic and metal display stands for cosmetics. Over the years, the company has remained committed to serving international cosmetics and luxury brands, successfully passing supplier qualification audits from several Fortune 500 companies. Its factory ranks among the top three in Shanghai for its sector.
Liba's clients have stringent quality requirements, but frequent quality issues have resulted in substantial quality-related losses. The company aimed to establish a high-performance quality assurance system to reduce quality losses, enhance customer satisfaction, and improve employee quality awareness.
Optimized Organizational Structure: Designed an organization structure tailored to the optimal operation of the quality management system, with clear departmental responsibilities, defined authority, and rationalized staffing.
Process Optimization: Fully optimized or reengineered business processes to improve efficiency and effectiveness.
Quality Improvements: Reduced annual quality loss by nearly half (over 900,000 RMB), significantly enhancing profitability.
Customer Satisfaction: Achieved a noticeable increase in customer satisfaction through improved product quality and service.
This initiative positioned Liba as a stronger, more reliable partner for high-end international brands, reinforcing its competitive edge in the market.
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